LA’s Fashion Nova to pay $4.2 million to settle blocked web review allegations – San Bernardino Sun

The Federal Trade Commission said Monday that it has finalized an order settling allegations that Los Angeles online fashion retailer Fashion Nova blocked negative reviews of its products from being posted to its website.

Under the final order, Fashion Nova will pay $4.2 million and is prohibited from suppressing customer reviews of its products, according to the FTC.

In a complaint first announced in January, the FTC alleged Fashion Nova misrepresented that the product reviews on its website reflected the views of all purchasers who submitted reviews, when in fact it suppressed reviews with ratings lower than four stars out of five.

In addition to the $4.2 million for harm consumers incurred, Fashion Nova is prohibited from making misrepresentations about any customer reviews or other endorsements. It also must post on its website all customer reviews of products currently being sold — with the exception of reviews that contain obscene, sexually explicit, racist or unlawful content and reviews that are unrelated to the product or customer services like shipping or returns.

After receiving one comment, the commission voted 4-0 to approve the complaint and settlement order and send a response to the commenter.

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